Why it matters
Urgency scoring on every complaint
Raivo assesses each complaint for severity — considering sentiment intensity, visibility, and potential business impact — so your team always knows what to prioritise.
Empathy-first AI drafts
Resolution responses are written to de-escalate, not defend. The AI drafts responses that acknowledge the issue, express genuine concern, and invite a resolution — all in your brand voice.
Immediate alerts for high-severity issues
When a complaint crosses a severity threshold, your team is notified immediately — so a Friday night crisis doesn't go unnoticed until Monday morning.
Full resolution audit trail
Every complaint, response, and resolution is logged with timestamps. A complete history is always available for compliance, training, or review.
How it works
Raivo identifies a complaint
Every incoming review is assessed for complaint signals — negative sentiment, specific language patterns, and escalation indicators. Complaints are routed to a separate inbox automatically.
Urgency is scored
The complaint is assessed for severity based on the strength of the language, the platform's visibility, and the potential for reputational impact.
AI drafts a resolution response
A response is drafted immediately — empathetic, on-brand, and calibrated to the specific complaint. No promotional content. No defensive language.
Your team approves and closes
Review the draft, add any internal context, approve, and the response goes live. The complaint is marked resolved and archived.
See how Raivo handles a complaint
A 1-star complaint and the empathy-first AI draft Raivo generates — no defensive language, no templates.
"Absolutely terrible experience. Waited 45 minutes for our food, the steak was completely overcooked, and when we told the waiter he just shrugged. No apology, no offer to fix it. We left without eating and nobody seemed to care. Will never return and will be telling everyone I know."
Jennifer, we're genuinely sorry — this is not the experience we want anyone to have, and we completely understand your frustration. A 45-minute wait followed by an overcooked meal and a dismissive response from our team is unacceptable, and we take full responsibility. We'd really like the opportunity to make this right. Please reach out to us directly at [contact] so we can speak with you personally. Thank you for taking the time to tell us — this kind of feedback is how we improve.