Your happiest customers are your most credible marketers
When someone leaves a glowing review, that review thread is read by every future customer considering your business. The reply you write is part of that story. Smart Promotions uses that moment strategically — ensuring your promotions and signature offerings reach new customers through the most trusted voice possible: a genuine, happy guest.
From review to marketing moment
Here's how a genuine 5-star review becomes a subtle, brand-consistent marketing touchpoint — without ever sounding like an ad.
"Absolutely incredible dinner last night. The pasta was the best I've had outside of Italy — perfectly al dente with a sauce that had clearly been slow-cooked for hours. Our waiter Marco was attentive without being intrusive. We'll be back very soon."
Sarah M.
Local Guide · 47 reviews
Thank you so much, Sarah — this genuinely made our whole team's day! We're thrilled the pasta hit the mark; our head chef will be delighted to hear it reminded you of Italy. And Marco is exactly the kind of host we strive to have — we'll be sure to pass on your kind words.
If you're planning to return soon, we'd love for you to join us for our Valentine's Day Degustation on the 14th — a five-course menu we've been quietly working on for weeks. We think you'd love it. Hope to see you again very soon.
Raivo recognised this as a genuinely enthusiastic review and chose to include the upcoming Valentine's Day promotion — currently in its lead-up window. The mention is warm and contextual, not promotional. You approve, edit, or reject the draft before anything is published.
Two types of marketing content
Raivo manages two distinct categories — your evergreen brand identity, and your time-sensitive campaigns. Both are handled automatically.
Signature Specials
The evergreen offerings that define your brand — your signature dishes, your daily specials, your unique experiences. Add them once and Raivo weaves them into the right responses indefinitely, keeping your brand story alive in every reply.
Seasonal Promotions
Your upcoming events, seasonal menus, and limited-time campaigns. Set a start date and end date — Raivo starts building anticipation before the event begins and quietly retires the promotion once it's over. No reminders, no manual updates.
Intelligent. Selective. Always on-brand.
Raivo knows which reviews deserve a marketing mention — and which ones don't. Promotions appear exactly where they'll have the most impact, and never where they'd feel out of place.
Right review, right moment
Raivo assesses every review before deciding whether a marketing mention belongs. Glowing, enthusiastic reviews get the full treatment. Everything else gets a response that's warm, genuine, and appropriate to the sentiment.
Never in a complaint
A promotion will never appear in a response to a complaint, a neutral review, or anything that calls for empathy. Raivo keeps your brand voice credible and your responses always appropriate to the moment.
Timed to perfection
Seasonal promotions start building anticipation before the event begins and retire automatically once it's over. Your responses are always current — without you lifting a finger.
You stay in control
Every response is a draft first. You approve, edit, or reject before anything is published. Smart Promotions enhances your responses — it never bypasses your judgement.
See exactly how your special will appear — before it goes live
Every always-on special includes a Test This Special button. With one click, Raivo finds a real review from your history, generates a sample response showing how your special would be mentioned, and shows you the result — all before it ever appears in a live reply.
It's a confidence check, not a commitment. Adjust your special's wording and test again as many times as you like.
Finds a real matching review
Raivo selects a review from your actual history that's the best fit for your special — so the preview reflects what you'd really see in practice.
Generates a sample response
A full draft response is created showing how your special would be mentioned — naturally, in your brand voice, without sounding promotional.
No commitment required
Nothing is published. It's purely a preview — giving you confidence before your special goes live across all future qualifying reviews.
Why it matters
A free marketing channel
Every 5-star review thread is read by future customers at the exact moment they're deciding whether to visit. A well-placed mention of your upcoming event reaches them through the most credible voice possible — a happy guest.
Completely isolated per client
Every client's marketing content is entirely their own. Your promotions are never visible to, or mixed with, any other business on the platform.
Feels genuine, not promotional
Raivo is trained to weave marketing context into responses naturally — so the result reads like a warm, personal reply that happens to mention something exciting, not a marketing email.
Set it and forget it
Add your promotions once. Raivo handles when they appear, when they build anticipation, and when they quietly retire. Your responses are always current without any ongoing management.