Legal

Terms of Service

Last updated: 18 March 2026  ·  Effective: 18 March 2026

1. Definitions

In these Terms:

• "Raivo", "we", "us", "our" means Raivo Pty Ltd (ACN pending), incorporated in Australia.
• "Platform" means the Raivo web application, APIs, and all related services accessible at raivo.co and its subdomains.
• "Customer", "you", "your" means the individual or entity that has created an account and subscribed to the Platform.
• "User" means any individual who accesses the Platform under a Customer account, including the Customer and any invited team members or clients.
• "Content" means all data, text, reviews, responses, and other materials submitted to or generated by the Platform.
• "Subscription" means a paid or trial plan that grants access to the Platform.

2. Acceptance of Terms

By registering for an account, starting a free trial, or using the Platform, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement on behalf of yourself or the entity you represent, and agree to be bound by these Terms and our Privacy Policy.

These Terms constitute a legally binding agreement between you and Raivo Pty Ltd, governed by the laws of New South Wales, Australia.

3. The Platform and Services

3.1 Service Description

Raivo provides an AI-powered review management platform that enables hospitality businesses to monitor reviews across multiple platforms, generate AI-drafted responses, manage complaints, and produce analytics reports. The specific features available to you depend on your Subscription plan.

3.2 Free Trial

We offer a 14-day free trial with full access to the Platform. No credit card is required to start a trial. At the end of the trial period, your account will be downgraded unless you select a paid Subscription. We reserve the right to modify or discontinue the free trial at any time.

3.3 AI-Generated Content

The Platform uses artificial intelligence to generate draft review responses and insights. You acknowledge that AI-generated content may contain errors, inaccuracies, or content that requires editing before publication. You are solely responsible for reviewing, editing, and approving any AI-generated content before it is published or shared. Raivo does not warrant that AI-generated content is accurate, appropriate, or fit for any particular purpose.

3.4 Third-Party Integrations

The Platform integrates with third-party services including Google, Yelp, TripAdvisor, Facebook, and Stripe. Your use of these integrations is subject to the terms and policies of those third parties. Raivo is not responsible for the availability, accuracy, or conduct of third-party services.

4. Account Registration and Security

You must provide accurate and complete information when creating your account and keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account.

You may not share your account credentials with others or allow multiple individuals to use a single account. Each User must have their own account.

5. Subscriptions and Payment

5.1 Subscription Plans

Raivo offers monthly and annual Subscription plans. Details of current plans and pricing are available at raivo.co/pricing. We reserve the right to change pricing with 30 days' written notice to existing subscribers.

5.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. Payment is processed by Stripe. By providing payment information, you authorise Raivo to charge your payment method for the applicable Subscription fees. All fees are in Australian Dollars (AUD) unless otherwise stated.

5.3 Cancellation

You may cancel your Subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Platform until the end of the period for which you have paid. We do not provide refunds for partial billing periods, except as required by Australian Consumer Law.

5.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including any guarantees that cannot be excluded by law.

6. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law, regulation, or third-party rights
• Post, publish, or submit false, misleading, or defamatory review responses
• Engage in review manipulation, fake review generation, or any activity that violates the terms of connected review platforms
• Transmit malware, viruses, or any harmful code
• Attempt to gain unauthorised access to the Platform or its underlying systems
• Scrape, crawl, or extract data from the Platform by automated means without our written consent
• Resell, sublicense, or otherwise commercialise the Platform without our written consent
• Use the Platform in any way that could damage, disable, or impair its operation

We reserve the right to suspend or terminate accounts that violate these acceptable use requirements.

7. Intellectual Property

7.1 Raivo's Intellectual Property

The Platform, including its software, design, trademarks, and all content created by Raivo, is owned by Raivo Pty Ltd and protected by Australian and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Platform solely for your internal business purposes during the term of your Subscription.

7.2 Your Content

You retain ownership of all Content you submit to the Platform. By submitting Content, you grant Raivo a worldwide, royalty-free licence to use, store, process, and display your Content solely as necessary to provide the Platform services. You represent and warrant that you have all necessary rights to grant this licence.

7.3 AI Training

We may use aggregated, de-identified data derived from Platform usage to improve our AI models. We will not use your identifiable Content to train AI models that are made available to other customers without your explicit consent.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of the Platform complies with all applicable privacy laws, including obtaining any necessary consents from individuals whose data you process through the Platform.

10. Availability and Uptime

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Platform may be temporarily unavailable due to scheduled maintenance, unplanned outages, or circumstances beyond our control. We will endeavour to provide advance notice of scheduled maintenance where practicable.

11. Disclaimer of Warranties

To the maximum extent permitted by law, the Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be error-free, that defects will be corrected, or that AI-generated content will be accurate or suitable for publication.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Raivo's total liability to you for any claims arising from or related to these Terms or the Platform shall not exceed the total fees paid by you to Raivo in the 12 months preceding the claim.

In no event shall Raivo be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under Australian Consumer Law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Raivo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any Content you submit to the Platform.

14. Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your Subscription and ceasing to use the Platform. We may terminate or suspend your access immediately, without notice, if you breach these Terms or if we are required to do so by law.

Upon termination, your right to use the Platform ceases immediately. We will delete your data in accordance with our Privacy Policy. Sections 7, 8, 11, 12, 13, and 15 survive termination.

15. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Before commencing legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 14 days before the changes take effect and update the "Last updated" date at the top of this page. Your continued use of the Platform after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your Subscription before the effective date.

17. General

These Terms, together with our Privacy Policy and any order forms or Subscription confirmations, constitute the entire agreement between you and Raivo regarding the Platform and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18. Contact

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Post: Legal, Raivo Pty Ltd, Australia

See also: Privacy Policy